At studiokreactice, we are committed to providing high-quality products and services. If, for any reason, you are not completely satisfied with your purchase, please review our refund and return policy below.
Physical Products (DVDs, Materials, etc.)
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Return Conditions: We accept returns of unopened or defective physical products within 60 days of the purchase date.
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Return Procedure: To initiate a return, contact our customer service at contact.studiokreactice.com, providing your order number and a description of the issue. We will provide detailed return instructions.
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Refund: Once the returned product is received and inspected, we will process your refund. Please allow up to 10 business days for the refund to appear on your original payment method.
Digital Products (Subscriptions, Online Courses, Downloads, etc.)
- Refund Policy: Due to the immediate nature of digital products, all purchases of digital content are final and non-refundable.
Subscriptions
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Cancellation: You can cancel your subscription at any time through your online account. The cancellation will take effect at the end of the current billing period.
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Subscription Refunds: Subscription fees already charged are non-refundable, but you will continue to have access to the service until the end of the paid period.
Contact
For any questions or additional assistance regarding our refund and return policy, please contact our customer service:
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Email: contact.studiokreactice.com
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Business Hours: Monday to Friday, 9:30 AM to 5:30 PM (Paris Time)
We appreciate your trust in studiokreactice and strive to ensure your satisfaction.